Customer support that goes beyond answering questions, we like to delight and create personalized consumer experiences to turn your customers into brand loyalists!

Solutions that expand your horizons of customer reach
24/7/365, holidays & weekends covered!

Why you need customer support

Consumer today has a very high bar of expectations and when they interact with your brand they need personalized support that delivers relevant information quickly. Companies need to respond to all channels of engagement and formulate strategies that work for their consumer. Understanding and implementing customer support best practices improves business growth, customer engagement, retention and loyalty.

Delighting customers at every interaction

Inbound/ Outbound Phone Support

Creating engaging customer experience. We reflect your brand, culture & vision at every customer interaction

Email Support

Robust email response support to handle all customer questions, while effectively reducing your response time.

Chat Support

In app & live web chat assistance, we deliver instant answers to your clients when they want them.

Ticket handling

Zendesk, freshdesk , any other ticket support system, resolving issues, closing or escalating high value tickets to internal teams. Flexible solutions to match your business needs.

Helpdesk support

Tier 1,2 & 3 support services. Hardware troubleshooting, software support, Mobile & BYOD support, Employee service center,Logistics support.

Social Media / Content Moderation Support

Track brand mentions, improve customer engagement, resolving issues before they become problems, monitoring interactions & segmentations of posts and other social media solutions.

we work as an extension of your core team

Our Advantage helps you with support on all channels of customer engagement. Training is just one part of the entire process, we ensure your customer support team is well versed with your brands’ vision and has the right tools at their disposal to enable them to delight your consumers when they interact with them on phone, email, chat, social channels and other digital avenues. For us customer support is not a department it is a culture!