From over a decade, we have been working with businesses to support their back office operations and help them grow. Our clients range from bootstrapped startups to the one’s with 500m+ in revenue. We offer scalable, cost effective, 24/7/365 support solutions that empower your brand and help transform every customer experience into a competitive advantage.
Life at Teams.ph
Why Us – Teams.ph advantage & solutions
Multi Channel Support
Quality Centric Approach
Customers interact with your brand on their terms, time and channel of their choice. We leverage this engagement into a personalised experience that increases customer acquisition and retention.
Live operator inbound & outbound phone support
Web initiated interactions
Live chat support
Email response & ticket handling
Social media support
Polls/ surveys and feedback programs
Help desk & technical support
Major CRM & helpdesk cloud toolsets cross platform support
Deliver impactful real time interactions with customers .
Agents who are trained in your brand voice, expression, culture & customer service best practices to create helpful engaging experiences for your customers.
Deliver the right information quickly, timely & efficiently.
We evolve with your customer support requirements, help you shape the strategy to create personalised & meaningful customer interactions.
Every business is unique and so is your customer support strategy. Over time as your customer care strategy evolves & requirements change, we create solutions that have been tailored for your consumer & brand.
Scalable solutions that are a right fit and unique to your business. Have a major product or service launch, event or a hackathon, or need more agents to cover the holiday sales rush? We have you covered!
Reliable, experienced & tech powered : our agents have access to latest technology, streamline work flows and processes.
Flexible : We work as an extension of your core team, enabling them to focus on key issues, escalated tickets, VIP accounts , while we manage your daily business processes.
For us customer support is our career and not just one department. we focus on customer experience as our core competency. We have our years of experience backed with technology and numerous real -life customer interactions that have led us to frame best customer support practices.
Cost effective & improved customer support experiences. We lower your costs by upto 60% and at same time empower your core teams to focus on key elements of growth.
Your core teams focus on innovation & are not spread thin across multiple departments
Tropical country with 7107 islands, 65% of population below 35 years and a booming US $16 billion BPO industry, it is the new BPO capital of the world!!
It is the 3rd largest English speaking country in the world. It has a 95% literacy rate and 450,000 graduates are added to the talent pool each year.
English is their official language, and vast majority of Filipinos speak English with an American accent. Coupled with major bpo companies in the world setting up base in this country, there is a huge pool of talented individuals with years of work experience who have worked in business processes across B2B and B2C sectors.
Filipinos are passionate, eager to learn & most importantly people who care. They are always smiling, having fun and love to watch English movies. Modern education combined with their colonial past has created a unique mix of western culture that acts a thriving ground for bpo’s.
For us quality is not just a number or a chart, it is the heart and soul of what we do!
We are driven to go beyind KPI’s, first call resolutions and average response rates. For us every cleint interaction is a chance to deliver experience to turn that customer into a brand loyalist! It is no more about the first sale anymore, with low intial price points and cut throat competition all products and prices are launched at very competitive rates. So what makes you standout from the crowd is how well you deliver on the expereince front. How well you understand your customer and tap into that.
Our agents have access to & have been trained to work with most powerful and useful cloud based apps and CRMs like – Zoho, Salesforce, Asana, Zendesk, Trello, Google apps, Liverperson, Olark, Zopim, Slack, Hipchat, flowdock, freshdesk, custom ticket based tools and the likes.
We utilize the data and customer feedback from every client interaction to refine workflow, continuously improve processes and implement savings along the way.
Technology is the biggest tool that when combined with exceptional care skills, delivers some of the most amazing customer experiences.
We take great pride in our employees and the work that they do. What sets us apart is our staff.
We hire talented individuals with years of experience in the BPO industry who are passionate and have the ability to create meaningful experiences for your customers.
We work like a family. We take joy in each others achievements, celebrate and have fun together. Our work culture attracts the best talent in the industry.
We care! we care for our customers & our staff. We believe a positive work space that encourages and is fun, brings out the best in each one of us and helps us to deliver & perform better each day!