Multi Channel Support
Customers interact with your brand on their terms, time and channel of their choice. We leverage this engagement into a personalised experience that increases customer acquisition and retention.
Solutions
- Live operator inbound & outbound phone support
- Web initiated interactions
- Live chat support
- Email response & ticket handling
- Text support
- Social media support
- Polls/ surveys and feedback programs
- Help desk & technical support
- Major CRM & helpdesk cloud toolsets cross platform support
Advantage
- Deliver impactful real time interactions with customers .
- Agents who are trained in your brand voice, expression, culture & customer service best practices to create helpful engaging experiences for your customers.
- Deliver the right information quickly, timely & efficiently.
- We evolve with your customer support requirements, help you shape the strategy to create personalised & meaningful customer interactions.
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