Multi Channel Support

Customers interact with your brand on their terms, time and channel of their choice. We leverage this engagement into a personalised experience that increases customer acquisition and retention.

Solutions

  • Live operator inbound & outbound phone support
  • Web initiated interactions
  • Live chat support
  • Email response & ticket handling
  • Text support
  • Social media support
  • Polls/ surveys and feedback programs
  • Help desk & technical support
  • Major CRM & helpdesk cloud toolsets cross platform support

Advantage

  • Deliver impactful real time interactions with customers .
  • Agents who are trained in your brand voice, expression, culture & customer service best practices to create helpful engaging experiences for your customers.
  • Deliver the right information quickly, timely & efficiently.
  • We evolve with your customer support requirements, help you shape the strategy to create personalised & meaningful customer interactions.

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